Service Advisor – Toyota/Lexus (UAE National)

About the role

The Service Advisor represents the Toyota‑Lexus brand, ensuring an exemplary after‑sales experience that drives customer loyalty and retention. This position directly influences Customer Service Value and Net Promoter Scores while supporting revenue and service targets.

Key responsibilities

• Build long‑term relationships with customers, manage complaints to satisfactory closure, and maintain high CSV and NPS.
• Upsell services, control discounts, and meet monthly revenue targets while providing accurate progress updates to customers.
• Explain all work performed and associated costs at vehicle delivery, ensuring customers understand the value of services rendered.
• Maintain 100% data accuracy on all documents to support internal audits and compliance with SOPs, company policies, and distributor programs.

Required profile

• Diploma or Bachelor in Automobile/Mechanical Engineering.
• 3–5 years of experience in the automotive industry, preferably in a service advisory role.
• Proficient in MS Office and SAP, with strong customer handling and communication skills in English and basic Arabic.

Required skills

• MS Office
• SAP