Patient Admin Executive

About the role

The Patient Admin Executive serves as the primary point of contact for patients entering Sunny Speciality Medical Center Halwan. This role ensures a welcoming environment, accurate registration, and efficient handling of billing and insurance matters while supporting clinical staff.

Key responsibilities

• Greet patients, direct them to appropriate departments, and provide routine information about the hospital.
• Manage telephone inquiries, schedule appointments, handle no‑shows, rescheduling, and confirmations.
• Register new patients, maintain up‑to‑date records, and verify insurance eligibility.
• Collect payments, process co‑payments, and handle cash, credit‑card slips, and cheque deposits.
• Generate and process patient invoices, ensuring accurate coding and charge entry.
• Answer emails daily, respond to queries promptly, and manage patient complaints professionally.
• Maintain a clean reception area and adhere to hospital policies, infection‑control standards, and NMC/JCI regulations.
• Participate in training programs and quality‑improvement activities.

Required profile

• Strong communication and interpersonal skills.
• Ability to work flexible shifts as assigned.
• Attention to detail and high standards of data accuracy.
• Commitment to patient confidentiality and privacy regulations.
• Familiarity with hospital policies, NMC regulations, and JCI standards.

Required skills

• Hospital Information System