Product Specialist

About the role

The Product Specialist is responsible for providing expert product knowledge and delivering outstanding customer service to support sales and enhance the customer shopping experience at Adventure HQ.

Key responsibilities

• Provide expert advice and guidance on outdoor, sports, and adventure products, assisting customers in selecting items based on their needs, activities, and preferences.
• Support achievement of sales targets, promote key products, promotions, and add‑on items, and ensure an excellent customer experience.
• Maintain product displays, merchandising standards, and store cleanliness, ensuring accurate pricing and signage.
• Monitor stock levels, assist with receiving and organizing inventory, and report low stock or discrepancies.

Required profile

• High school diploma or equivalent; diploma or certification in sports, outdoor activities, or retail is an advantage.
• 2–4 years of retail or customer service experience, preferably in outdoor, sports, lifestyle or technical product retail.
• Flexible to work shifts, weekends, and public holidays.

Required skills

• Strong product knowledge and ability to learn quickly.
• Excellent customer service and communication skills.
• Sales‑driven, consultative selling mindset with problem‑solving abilities.
• Attention to detail, organizational and time‑management skills.