QA Analyst 1 – AI & Conversational Testing (UAE Nationals)

About the role

We are seeking a detail‑oriented QA Analyst to test AI‑powered customer experiences for Noon’s e‑commerce platform. The role focuses on evaluating conversational AI chatbots, voice AI, and automated support agents in both English and Arabic.

Key responsibilities

• Design and execute test cases for user interfaces, APIs, integrations, and AI conversational flows.
• Perform functional, integration, regression, smoke and exploratory testing, including evaluation of AI response relevance, accuracy, safety and tone.
• Identify, reproduce and document defects, and contribute to bug‑triage workflows.
• Collaborate with AI engineers, product managers and designers to prioritize testing activities and improve test procedures.

Required profile

• At least one year of hands‑on functional or regression testing experience.
• Strong analytical mindset, attention to detail and ability to work independently and in cross‑functional teams.
• Interest in conversational AI and LLM‑based systems.
• Fluency in written and spoken English and Arabic.

Required skills

• Python or JavaScript programming.
• SQL and data‑validation knowledge.
• Automation framework experience.
• QA principles, SDLC and STLC understanding.
• Experience with regression and functional testing.