Receptionist – Customer Reception Host (Full‑Time, Dubai)

About the role

The Customer Reception Host is the first point of contact for visitors to Al Futtaim Motors in Dubai. You will ensure a smooth, welcoming experience from arrival to departure, supporting the brand’s high service standards.

Key responsibilities

• Greet all customers, delivering a warm welcome and directing them to the appropriate department.
• Identify the purpose of each visit and guide customers to the correct Service Advisor or area.
• Answer incoming phone calls, schedule or reschedule appointments in coordination with the Customer Engagement Contact Centre.
• Handle customer complaints, escalating issues promptly to the Reception Manager.
• Report health and safety concerns that may affect customers or staff.
• Assist with reception duties when Service Advisors are unavailable.
• Manage the customer complaint cycle, including follow‑up on no‑shows.
• Maintain eVHC records and report on customer interaction metrics.

Required profile

• High School Diploma or equivalent.
• 2‑3 years of experience in a customer‑service or reception role.
• Strong planning and organisational abilities.
• Proven ability to interact professionally with customers and manage escalations.

Required skills