Receptionist – Front Office

About the role

Join Rixos Bab Al Bahr, a five‑star beachfront resort, as a Receptionist delivering high‑quality guest service in a vibrant, multicultural environment. You will be the first point of contact for guests and ensure smooth front‑office operations while adhering to safety standards.

Key responsibilities

• Provide courteous, high‑quality customer service and follow all safety protocols.
• Maintain a smooth flow of guests through the reception area.
• Answer, screen, and forward incoming phone calls efficiently.
• Process managed‑care plans and obtain required documentation from insurance companies when needed.
• Provide guests with accurate information and assistance.
• Schedule and confirm appointments, follow‑up visits, and classes.
• File daily records and prepare files for the next day’s appointments.
• Monitor order status and inform guests of any delays.
• Keep the reception area tidy, stocked, and presentable.
• Receive, sort, and distribute mail and deliveries; manage office supply inventory.
• Participate in mandatory communication meetings.

Required profile

• Experience as a Receptionist, Front Office Representative, or similar role (preferred but not required).
• 0‑2 years of related experience or training.
• Ability to handle multiple phone lines.
• Strong customer service and organizational skills.
• High School Diploma or equivalent.
• Additional foreign language skills (e.g., Russian or German) are an asset.

Required skills

What we offer

• Competitive salary with duty meals (breakfast, lunch, dinner, midnight snack) and coffee breaks.
• Vacation tickets and other hotel‑provided benefits.
• Medical insurance.
• Supportive, multicultural work environment with opportunities for career growth and professional development.