Receptionist – Luxury Hotel Front Desk

About the role

As the welcoming face of DELANO Dubai, the Receptionist creates a seamless and elegant arrival experience for guests. You will embody the brand’s sophisticated style, ensuring every interaction reflects warmth, professionalism, and luxury.

Key responsibilities

• Deliver a polished, personalized welcome to guests, setting the tone for a refined stay.
• Manage check‑in and check‑out processes efficiently, ensuring accuracy and smooth guest journeys.
• Handle reservations, room allocations, preferences, and special requests with precision.
• Anticipate guest needs, offering recommendations, support, and proactive solutions.
• Maintain accurate records in the Property Management System, ensuring billing and guest information are correct.
• Resolve guest queries and concerns promptly, escalating when necessary.
• Coordinate with housekeeping, concierge, and other departments to guarantee seamless service.
• Uphold DELANO’s luxury presentation and service standards in all front‑desk interactions.

Required profile

• Proven experience in luxury hospitality front office or resort reception.
• Demonstrated ability to deliver refined, discreet service to high‑end clientele.
• Strong attention to detail and commitment to brand standards.

Required skills

• Property Management System (PMS) proficiency.