ReConnect Membership Coordinator – Luxury Hotel

About the role

The ReConnect Membership Coordinator will deliver professional and engaging service to guests, supporting the ReConnect membership program at Fairmont The Palm. This role involves assisting guests with fitness class information, pool day passes, and membership benefits while ensuring smooth operations.

Key responsibilities

• Assist guests with check‑in to facilities, product information, retail sales and payment collection for memberships.
• Provide detailed information on fitness classes, pool day passes, special offers and membership options.
• Prepare membership agreements, brief guests on benefits and resolve any issues or concerns.
• Maintain and update the membership database and records, and consolidate monthly activity reports.
• Follow departmental, safety and sanitation policies, reporting any hazards to the ReConnect Assistant Manager.
• Support other duties as assigned to ensure a high level of guest satisfaction.

Required profile

• High school diploma, vocational training or at least one year of work experience; luxury hotel experience desirable.
• Fluent in English (written and verbal) and a friendly, pleasant disposition with strong interpersonal skills.
• Personal cleanliness and grooming standards; attention to detail and high problem‑solving ability.
• Previous fitness centre experience and Russian language ability are a plus.

Required skills

• CPR certification
• First Aid certification