Regional After Sales Manager

About the role

We are seeking a high‑integrity Regional After Sales Manager to lead and scale after‑sales operations across the UAE and the wider GCC region. Reporting directly to executive leadership, you will oversee service centres, spare‑parts management, customer relations and business expansion while upholding strict corporate policies and governance.

Key responsibilities

• Guide and develop Service Managers and branch personnel, fostering morale and alignment with corporate standards.
• Drive after‑sales financial performance, budgeting, expense control and regional growth strategy.
• Standardise KPIs, optimise labour efficiency, manage parts turnover and maintain high CSI/CSAT scores.
• Act as primary liaison for OEM representatives, distributors and software partners, ensuring compliance with safety and high‑voltage vehicle regulations.
• Implement long‑term customer retention programmes and manage dispute resolution with professionalism.

Required profile

• 8‑12+ years senior after‑sales leadership in a UAE/GCC dealership environment.
• Proven success managing multi‑site automotive operations for high‑volume or luxury brands.
• Strong, structured, diplomatic leadership style with a reputation for fairness and respect.
• Bachelor’s degree in Engineering, Business Administration or related field; MBA preferred.
• Fluent English and professional proficiency in Arabic.

Required skills