Regional IT Support Specialist

About the role

Potter Global Technologies is looking for a Regional IT Support Specialist to serve its Middle East offices. You will act as the primary technology partner for employees across Dubai and the wider region, ensuring they have reliable devices, applications and connectivity wherever they work.

Key responsibilities

• Provide first‑line, in‑person support at the Dubai South office and remote assistance for traveling, home‑based and field sales staff.
• Troubleshoot laptops, mobile devices, docking stations, monitors, printers and other peripherals.
• Diagnose and resolve Windows, Office 365, Outlook, Teams, OneDrive, SharePoint and general application issues.
• Handle VPN, Wi‑Fi, internet connectivity, authentication and remote‑access problems.
• Coordinate equipment deployments and support the rollout of company technology standards.
• Escalate complex incidents to US‑based IT teams while maintaining clear communication with end users.

Required profile

• Proactive and service‑oriented attitude.
• Ability to work independently and collaborate with remote IT teams.
• Experience supporting end‑users in a multi‑site or regional environment.

Required skills

• Windows operating system
• Office 365 suite (Outlook, Teams, OneDrive, SharePoint)
• VPN and remote‑access technologies
• Wi‑Fi and internet connectivity troubleshooting
• Laptop, mobile device, docking station, monitor and printer support