Relationship Manager, Deposits & Employee Banking

About the role

The Relationship Manager will focus on acquiring and servicing high‑quality Emirati and Islamic clients for liability products in Abu Dhabi. The role also involves cross‑selling personal loans, cards, insurance and other bank offerings while supporting Mashreq Gold profile customers.

Key responsibilities

• Drive new‑to‑bank business to expand the Emirati and Islamic market share.
• Maintain and deepen relationships to become a primary bank for clients, capturing a significant share of their wallet.
• Achieve liability targets and generate cross‑sell revenue for personal loans, cards, insurance and other products.
• Coordinate with product, channel and CIBG partners to maximize opportunities and ensure seamless service delivery.
• Ensure compliance with KYC, AML, credit risk and account review policies.
• Provide coaching and support to junior staff, covering for team leader when absent.

Required profile

• Graduate with 7‑10 years of banking sales experience, preferably in retail banking.
• Strong sales orientation with confidence, persistence and excellent verbal and written communication.
• In‑depth knowledge of retail banking products, service policies and processes.
• Ability to manage client relationships, resolve issues and adhere to ethical selling standards.