Remote Arabic Customer Support Specialist

About the role

We are looking for a detail‑oriented Remote Arabic Customer Support Specialist to provide professional, timely assistance to Arabic‑speaking customers across multiple channels. You will ensure a positive experience by addressing inquiries, troubleshooting issues, and maintaining high service standards.

Key responsibilities

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required).
• Provide accurate information about products, services, and processes.
• Troubleshoot and resolve common issues, escalating complex cases as needed.
• Document all interactions in the CRM system and track case progress.
• Maintain clear, empathetic communication and adhere to quality standards.
• Collaborate with internal teams, attend training sessions, and stay updated on product changes.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, empathy, and patience.
• Ability to manage multiple tasks in a fast‑paced environment.
• Self‑motivated and capable of working independently from a remote location.
• Previous customer support experience is a plus.

Required skills

• Familiarity with CRM systems.

What we offer

• Competitive compensation.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth in customer support.
• Performance‑based incentives.
• Supportive and collaborative remote team environment.