Remote Receptionist

About the role

We are looking for a friendly, professional, and highly organized Remote Receptionist to be the first point of contact for Burjline Builders. Working from a quiet home office, you will manage calls, emails, live‑chat messages and virtual client interactions while delivering top‑notch customer service.

Key responsibilities

• Answer and direct incoming phone calls courteously.
• Respond promptly to emails, live‑chat messages and other inquiries.
• Greet and assist clients virtually, maintaining a positive image.
• Schedule appointments, meetings and calendar events.
• Maintain accurate records, contact information and customer databases.
• Route inquiries to the appropriate department or team member.
• Prepare, edit and distribute correspondence and documents.
• Perform data entry and manage electronic filing systems.
• Monitor voicemail and ensure timely follow‑up.
• Coordinate virtual meetings and provide basic meeting support.
• Handle confidential information with discretion.
• Support additional administrative projects as assigned.

Required profile

• High school diploma or equivalent (Associate’s degree preferred).
• At least 1 year of experience in receptionist, customer service, administrative or virtual‑assistant roles.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer‑service orientation.
• Ability to work independently with minimal supervision.
• Reliable high‑speed internet and a quiet home office environment.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Google Workspace.
• Zoom, Microsoft Teams, Google Meet.
• Experience with CRM platforms such as Salesforce, HubSpot or Zoho CRM.
• Familiarity with scheduling software and virtual phone systems.