Reservation Agent

About the role

We are looking for a professional, customer‑focused Reservation Agent to join our hotel reservations team in Abu Dhabi. You will handle room reservation inquiries and bookings across multiple channels while contributing to our revenue and occupancy goals.

Key responsibilities

• Process room reservation inquiries, bookings, modifications and cancellations via phone, email and online platforms.
• Provide accurate information on room availability, rates, packages and hotel facilities.
• Maintain up‑to‑date guest and reservation records in the property management system.
• Respond promptly and professionally to all communication channels.
• Upsell room categories, packages and additional services to maximize revenue.
• Coordinate with Front Office, Sales, Housekeeping and other departments to ensure seamless guest service.
• Follow reservation policies and achieve targets for occupancy, revenue and guest satisfaction.

Required profile

• Minimum 1 year experience in Front Office, Reservations or Sales, preferably in hospitality.
• Excellent command of English; additional languages are a plus.
• Professional telephone etiquette and strong written communication.
• Ability to multitask in a fast‑paced environment and make independent decisions.
• Flexible availability for various shifts, including weekends and holidays.

Required skills

• Proficiency with Property Management Systems (e.g., Opera).
• Strong knowledge of Microsoft Office applications.