Reservations Supervisor

About the role

Emirates Palace Mandarin Oriental in Abu Dhabi is seeking a Reservations Supervisor to lead its Reservations team. The role focuses on optimizing room inventory, ensuring rate compliance, and delivering exceptional guest experiences in a luxury hotel environment.

Key responsibilities

• Manage room inventory to maximize occupancy, average rate, and revenue.
• Review daily reservations accuracy, rate compliance, and system close‑out when required.
• Monitor Opera & PMS availability and maintain sufficient inventory for high‑yield segments.
• Prepare team rosters, submit monthly payroll, and control no‑show and late‑cancellation charges.
• Train, develop, and motivate staff; oversee recruitment and onboarding of new colleagues.
• Supervise Reservations Agents in daily duties, including pick‑ups and travel‑agent communications.

Required profile

• Strong understanding of hotel reservations processes and revenue management.
• Excellent leadership and communication skills.
• Ability to work collaboratively within a high‑performing team.
• Commitment to delivering service standards consistent with Mandarin Oriental’s brand.

Required skills

• Opera PMS

What we offer

• Opportunity to work in a world‑class luxury hotel.
• Professional development and training programs.
• Dynamic, multicultural work environment.