Resort Host Supervisor

About the role

The Resort Host Supervisor leads the front‑office team at Banyan Tree Dubai, ensuring every guest experience—from arrival to departure—is seamless and reflects the brand’s luxury standards. Reporting to the Front Office Manager, you will act as the operational lead on shift, driving efficiency and guest satisfaction.

Key responsibilities

• Supervise daily front‑office operations including check‑in, check‑out and guest services.
• Coordinate room allocations with Housekeeping and Reservations to optimise occupancy.
• Oversee billing accuracy, cash handling and system updates.
• Conduct shift handovers and briefings, communicating priorities clearly.
• Provide on‑the‑job coaching, feedback and support to Resort Hosts.
• Assist with training, onboarding and performance development of new team members.
• Monitor service standards and intervene to resolve guest issues promptly.
• Maintain compliance with hotel policies, health‑safety and security procedures.

Required profile

• Proven experience in front‑office or guest‑services roles within upscale hotels or resorts.
• Demonstrated leadership ability to motivate and develop a team.
• Strong communication skills and a customer‑focused attitude.
• Attention to detail with solid organisational capabilities.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills