Room Reservations Agent

About the role

As a Room Reservations Agent at Atlantis The Palm in Dubai, you will be the first point of contact for guests seeking to book their stay. You will handle telephone enquiries, provide accurate information, and ensure reservations are processed according to hotel policies.

Key responsibilities

• Answer incoming calls and take room reservations in line with Atlantis’ procedures.
• Respond promptly to guest emails and other correspondence.
• Prepare daily and weekly reservation reports for the team.
• Assist the reservations team with administrative tasks and data entry.
• Handle guest inquiries, troubleshoot issues, and resolve complaints related to bookings.

Required profile

• Previous experience in a call‑center, front office, guest relations, club lounge or hotel reservations environment.
• Professional appearance, patience, attention to detail and a positive attitude.
• Strong computer literacy and fluency in English; additional language skills (Russian, Arabic, Chinese or French) are preferred.

Required skills

• Proficiency with the Opera property management system.

What we offer

• Competitive, tax‑free salary paid in AED.
• Opportunity to work in a world‑class luxury resort with a multicultural team.