Senior Customer Support Representative
DDS City · Abu Dhabi
وصف الوظيفة
About the role
Join DDSC, a dirham‑backed stablecoin platform, as a Senior Customer Support Representative. You will be the primary point of contact for both customers and institutional partners, ensuring their inquiries and issues are resolved efficiently within a regulated digital finance environment.
Key responsibilities
- Manage customer and institutional partner enquiries, complaints, and escalations.
- Handle transaction and operational support requests.
- Ensure timely and accurate resolution within agreed SLAs.
- Coordinate with Operations, Technology, Compliance, Risk, Finance, and Product teams.
- Maintain accurate case documentation and support process improvements.
- Assist with mentoring junior team members and handling high‑priority cases.
Required profile
- Minimum 6 years of experience in Customer Support, Customer Service, or Client Services.
- Experience in banking, fintech, payments, digital assets, crypto exchanges, or other regulated environments preferred.
- Excellent written and verbal English communication; Arabic is a plus.
- Bachelor's degree in business, finance, banking, communications, operations, or related field, or equivalent experience.
Required skills
- Zoho Desk
- Zendesk
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في الإمارات العربية المتحدة.
الراتب: Customer Service Representative استنادًا إلى 35 عرض عمل في الإمارات العربية المتحدةالرواتب حسب المهنة
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DDS City
Abu Dhabi
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