Senior Guest Services Executive – Front Office

About the role

An exciting opportunity has arisen for a Senior Guest Services Executive to join the Front Office team at Jumeirah Living World Trade Centre, a luxury serviced‑apartment tower in Dubai’s business district. The role focuses on delivering the Jumeirah "stay different" experience to residents, guests and visitors.

Key responsibilities

• Ensure smooth and efficient front‑office operations, maintaining Jumeirah’s signature service standards.
• Assist the duty manager with VIP apartment arrivals, including checking and escorting residents.
• Build rapport with residents and guests, updating guest history profiles.
• Promote Jumeirah Living properties and other Jumeirah products to maximise sales and profitability.
• Support cost control and achieve front‑office revenue targets.

Required profile

• High School Certificate (essential); Hospitality‑related degree or diploma preferred.
• Minimum 2 years front‑office experience in a 4‑ or 5‑star hotel; serviced‑residence experience is an advantage.
• Arabic language skills preferred.
• Ability to thrive in a fast‑paced hospitality environment.

What we offer

• Attractive tax‑free salary paid in AED.
• Generous food & beverage benefits and reduced hotel rates worldwide.
• Comprehensive healthcare, life insurance and paid annual leave.
• Flights home and company‑provided shared accommodation.
• Performance‑based incentives and clear career pathways.
• Supportive, inclusive work environment with learning & development programmes.