Senior Network Engineer – Dubai

About the role

Emtech is looking for an experienced Senior Network Engineer to join its technical team in Dubai, UAE. The role involves managing enterprise network environments, troubleshooting complex issues, and delivering reliable onsite and remote support for customers.

Key responsibilities

• Configure, maintain, and troubleshoot LAN and WAN network environments.
• Manage and support Cisco, Aruba, and Alcatel switches.
• Configure and troubleshoot Fortinet firewalls, VPNs, NAT, and security policies.
• Work with VLAN, STP, OSPF, BGP, ACL, and Link Aggregation technologies.
• Diagnose and resolve connectivity, packet loss, latency, internet, VPN, firewall, and network performance issues.
• Handle customer incidents independently and ensure timely issue resolution.
• Perform firmware upgrades, maintain configuration backups, conduct network health checks, and carry out preventive maintenance.
• Support network implementation, migration, and infrastructure upgrade projects.
• Coordinate with internet service providers and OEM support teams for technical escalations.
• Maintain network documentation and prepare incident and root cause analysis (RCA) reports.
• Provide both onsite and remote technical support to customers.

Required profile

• Minimum 5 years of relevant networking experience.
• Strong troubleshooting and problem‑solving abilities.
• Excellent customer communication and technical documentation skills.
• Valid UAE driving license.
• CCNA or CCNP certification.

Required skills

• Cisco networking
• Aruba switching
• Alcatel switching
• Fortinet firewalls
• LAN and WAN technologies
• VLAN, STP, OSPF, BGP, ACL, Link Aggregation
• VPN and NAT configuration
• Firewall policy management
• Network troubleshooting and performance optimization
• Firmware upgrades and configuration backups
• Network health checks and preventive maintenance
• Network documentation and RCA reporting