Senior Regional Manager – Customer & Partner Operations
Agoda
وصف الوظيفة
About the role
The Senior Regional Manager will be accountable for the end‑to‑end performance of a regional customer and partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross‑site trade‑offs, and ensures consistent, high‑quality service delivery at scale.
Key responsibilities
- Lead multi‑site, multi‑country customer and partner operations, including in‑house teams and BPO partners.
- Own end‑to‑end regional outcomes such as service quality, efficiency, resiliency and cost‑to‑serve.
- Balance cross‑site trade‑offs across capacity, language coverage, channel mix, routing and vendor strategy.
- Translate the Customer Experience Group (CEG) strategy into a 12‑18‑month regional roadmap and prioritize initiatives that deliver measurable impact.
- Anticipate demand shifts (seasonality, product launches, regulatory changes) and drive proactive adjustments.
- Sponsor and govern cross‑site projects to ensure consistent execution and continuous improvement.
Required profile
- Proven experience managing large‑scale customer or partner operations across multiple countries.
- Strong leadership skills with a track record of building high‑performing teams.
- Excellent stakeholder management and the ability to influence senior leaders.
- Strategic thinker who can translate vision into actionable plans.
- Data‑driven decision‑making with a focus on operational execution.
Required skills
- Influencing skills
- Operational execution
- Strategic thinking
- Stakeholder management
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
اكتشف المزيد
الرواتب والأدلة وعمليات البحث في الإمارات العربية المتحدة.
الرواتب حسب المهنة
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
Agoda
عروض عمل ذات صلة
-
Customer Support Specialist Administrator (Remote)
PULSE Ajman -
Customer Service Executive (Arabic & English)
Taif Al Emarat | طيف الإمارات Ajman -
Telesales Representative – Real Estate
Inspire Properties Doubaï -
Customer Service Representative – Dubai Showroom
Shaw Industries Doubaï -
Call Center Agent – Outbound Automotive Sales
ALBA CORP Doubaï