Senior System Engineer – Digital Ticketing Systems

About the role

The Roads and Transport Authority is seeking a Senior System Engineer to design, implement and maintain secure, high‑performance infrastructure for its Nol digital ticketing ecosystem. The role ensures operational continuity, supports business integration and prepares the platform for future growth.

Key responsibilities

• Design and evolve infrastructure architecture in line with RTA’s technology strategy.
• Perform capacity planning and performance forecasting to guarantee scalability.
• Maintain ACS infrastructure, conduct health checks and manage API/SDK integrations with internal and external partners.
• Lead disaster‑recovery drills, backup/restore procedures and update BIA/BCP documentation.
• Execute security controls, apply penetration‑test fixes and ensure audit compliance.
• Produce incident, performance and quarterly KPI reports.
• Provide training, maintain system manuals and support knowledge transfer.
• Conduct root‑cause analysis, troubleshoot technical incidents and support field inspections at transit sites.

Required profile

• Bachelor’s degree in Engineering, Information Systems or a related field.
• Minimum 3 years of relevant experience (or 5 years without a Master’s degree).
• Proven experience in infrastructure design, capacity planning and disaster‑recovery management.
• Strong analytical abilities and familiarity with ISO 20000 service standards.

Required skills

• Disaster recovery drills
• Data analysis
• ISO 20000‑aligned IT service capabilities
• Capacity planning
• API/SDK integration
• IT system and infrastructure management