Shop Manager

About the role

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

Key responsibilities

• Detect, anticipate, and report on customer needs, market trends, and competitor activities.
• Greet customers, provide assistance, and address complaints to foster loyalty.
• Ensure store licenses and employee documents comply with local regulations.
• Oversee receiving process, monitor inventory activities, and manage stock movements.
• Analyze sales performance, monitor top‑selling items, and coordinate replenishment.
• Prepare staff schedules based on budgeted hours, traffic, and sales targets.
• Log commercial and operational information on provided platforms promptly.
• Manage the annual budget, monitor expenditures, and report variances.
• Maintain shop image, cleanliness, displays, and compliance with brand standards.
• Develop KPI reports on sales trends, inventory, and team productivity.
• Monitor sales data for Multimedia & Lifestyle, optimize inventory, and stay updated on technology and lifestyle trends.
• Recruit, train, motivate, and evaluate the team; conduct daily meetings.

Required profile

• Fluency in English; Arabic is a plus.
• Proficiency in MS Office.
• Four to six years of retail experience, with at least two years in a managerial role.