Site Reliability Engineer – Production Sandbox Reliability

About the role

We are seeking a Site Reliability Engineer to join our Production Sandbox Reliability team in Dubai. You will act as the operational guardian for enterprise customer sandboxes, ensuring they remain stable, up‑to‑date, and well‑monitored across a globally distributed environment.

Key responsibilities

• Monitor sandbox health, guaranteeing high availability, uptime, and stability.
• Roll out regular updates to microservices within each sandbox.
• Tri­age alerts, investigate incidents, and escalate with clear context.
• Enhance observability by expanding metrics, logs, and tracing using Datadog and the Grafana stack (Mimir, Loki, Tempo).
• Participate in post‑incident reviews and drive actionable improvements.
• Communicate proactively with engineering and customer‑facing teams during incidents, maintenance, and upgrades.
• Join a follow‑the‑sun on‑call rotation covering APAC, EMEA, and LATAM time zones.

Required profile

• Minimum 4 years of experience in SRE, DevOps, or Infrastructure Engineering.
• Strong verbal and written communication skills for both technical and non‑technical audiences.
• Self‑starter mindset focused on operational excellence and continuous improvement.

Required skills

• Node.js or Go programming.
• AWS services (EKS, S3, RDS).
• Kubernetes with Helm and ArgoCD.
• Observability tools: Datadog, Grafana, Mimir, Loki, Tempo, Zabbix.