SMB Collection Analyst – Back Office Credit & Bad Debt

About the role

Own the back‑office engine for over 1,000 top‑tier SMB customers, coordinating dunning, ensuring dirham‑by‑dirham bad‑debt visibility, building leadership dashboards, and partnering with Collection, Finance, Billing and Sales to accelerate recovery and reduce write‑offs.

Key responsibilities

• Back‑office treatment for 1,000+ unmanaged SMB accounts – dunning, notifications, SOA issuance and escalation.
• End‑to‑end bad‑debt analysis – source, segment, product, channel and process, making every dirham visible and root‑caused.
• Payment allocation, reconciliation and SOA issuance at portfolio scale.
• Develop Power BI and Excel dashboards on aging, exposure, recovery and promises‑to‑pay.
• Cross‑functional partnership with Collection, Sales, Finance, Billing, Operations and Legal.
• Contribute to AI‑driven collection strategies (propensity‑to‑pay, risk‑based segmentation).

Required profile

• Minimum 5 years in SMB back‑office, credit, collections or receivables (telecom, banking or large B2B‑B2C).
• Hands‑on experience with billing, invoicing, payment allocation, SOA and reconciliation.
• Strong Excel and Power BI skills for aging analysis and dashboards.
• Experience with bad debt, write‑offs or high‑risk portfolios.
• Bachelor’s degree in Finance, Accounting or Business Administration.
• Credit Management or Financial Analysis certification (optional).

Required skills

• Excel
• Power BI
• SOA reconciliation
• Billing
• Invoicing
• Payment allocation
• Reconciliation