Support Engineer (Remote)

About the role

We are seeking a remote Support Engineer on a contract basis to provide technical assistance for users of a cloud‑based platform. The role focuses on resolving issues via chat and email while ensuring high customer satisfaction.

Key responsibilities

• Diagnose and resolve technical problems reported by users through chat and email.
• Document solutions and update knowledge‑base articles for internal and external audiences.
• Collaborate with engineering teams to escalate and track complex issues.
• Provide clear guidance on platform features and best practices.
• Monitor real‑time platform inquiries to minimize downtime.

Required profile

• Experience in technical support for SaaS or cloud‑based environments.
• Proficiency with ticketing systems and CRM tools.
• Strong written and verbal English communication skills.
• Ability to troubleshoot across multiple operating systems and platforms.

Required skills

• CRM tools
• Ticketing systems
• Debugging tools
• Log analysis
• Technical support in a SaaS or cloud environment

What we offer

• Competitive hourly rate of $25‑$50.
• Opportunity to work with a global leader in technology and internet services.
• Exposure to modern cloud infrastructure and high‑traffic platforms.