Telephone Operator - Arabic Speaker

About the role

We are seeking a dynamic Arabic‑speaking Telephone Operator to join the front‑office team at Towers Rotana in Dubai. The successful candidate will be the first point of contact for guests calling the hotel, delivering professional and courteous service that enhances the guest experience.

Key responsibilities

• Answer all incoming guest calls promptly, using the guest’s name in accordance with Rotana standards.
• Maintain effective communication with all departments to ensure seamless service delivery.
• Handle guest inquiries, requests and complaints politely, aiming to exceed expectations.
• Manage long‑distance call vouchers, traffic sheets, wake‑up call schedules and switchboard operations efficiently.
• Take accurate messages for guests and management and record them as required.
• Keep up‑to‑date knowledge of hotel facilities, local attractions and services.

Required profile

• Diploma or degree in hospitality or a related field.
• Previous experience in a front‑office or telephone operator role, preferably in a hotel environment.
• Fluent in Arabic and English, both written and spoken.
• Strong voice modulation and a customer‑focused attitude.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Proficiency with hotel management software, specifically Opera.
• Basic computer literacy.

What we offer

• Opportunity to work with an international hospitality brand in a vibrant city.
• Professional development and career progression within the Rotana group.