Telesales Agent - Outbound

About the role

As an Outbound Telesales Agent you will drive revenue by contacting prospective and existing customers over the phone. You will work closely with the sales and purchase teams to convert leads into successful acquisitions while delivering a high level of customer service.

Key responsibilities

• Make high‑volume outbound calls to promote and sell products or services.
• Achieve daily, weekly and monthly sales targets and KPIs.
• Manage leads, nurture relationships and maintain a robust sales pipeline.
• Handle objections, negotiate terms and close deals efficiently.
• Record all interactions, sales activities and follow‑ups in CRM tools.
• Collaborate with the purchase team on lead conversion strategies.
• Provide post‑sales support and resolve customer inquiries or complaints.
• Stay updated on product knowledge, sales techniques and industry trends.

Required profile

• Minimum high school diploma; a bachelor’s degree is a plus.
• At least 2 years of experience in telesales, call centre or customer service.
• Proven ability to exceed sales goals in a high‑pressure environment.
• Strong verbal and written communication skills in English.
• Excellent negotiation, persuasion and time‑management abilities.
• Highly motivated, resilient and able to work under pressure.

Required skills

• Proficiency with CRM tools.