Training Coordinator

About the role

The Training Coordinator will support Emirates Holidays by organising and administering training programmes for employees across the organisation. This role ensures that all learning activities meet departmental policies, standards and operational requirements, contributing to continuous improvement and high service quality.

Key responsibilities

• Support delivery of knowledge‑based and practical training programmes for various employee groups.
• Assist in planning the quarterly training calendar for each training category.
• Receive and review training nominations, aligning them with historical demand and operational needs.
• Provide information on scheduled training, prerequisites and enrolment procedures.
• Evaluate training effectiveness using recognised evaluation models and collect learner feedback.
• Report on course evaluations, highlighting strengths, weaknesses and barriers to learning transfer.
• Design and compile customised training reports as required.
• Monitor learner progress to ensure acquisition and application of new skills.
• Audit the training database periodically to verify data accuracy.
• Coordinate third‑party programmes, including in‑house examinations and external accreditation bodies, acting as the central point of contact.

Required profile

• Strong organisational and administrative abilities.
• Excellent communication skills for interacting with multiple departments and external partners.
• Analytical mindset with the ability to interpret training data and feedback.
• Attention to detail and accuracy in record‑keeping.
• Experience in coordinating training programmes or similar administrative functions.
• Familiarity with evaluation models and reporting techniques.

Required skills