VP FCO Governance, Quality & Capability

About the role

The Vice President, Head of FCO Governance, MI & Reporting, Quality Control, Training & Education is responsible for establishing a centralised control, governance and intelligence capability across the Financial Crime Operations (FCO) function. The role acts as a control tower, ensuring that operations are data‑led, consistently governed, quality assured and continuously improving.

Key responsibilities

• Design and implement a robust FCO governance framework with clear accountability across all processes.
• Oversee control standards, procedures and operating models, addressing audit, regulatory and internal audit findings.
• Lead governance forums, prepare materials and articulate key risks and themes.
• Provide oversight to AML Transaction Monitoring, Sanctions Monitoring, TBML Monitoring and Fraud Monitoring teams.
• Own and deliver a comprehensive Management Information (MI) and reporting framework, defining KPIs and KRIs for productivity, quality, risk and customer outcomes.
• Develop forward‑looking dashboards and early‑warning indicators to proactively identify risks.
• Establish a global Quality Control and outcome testing framework, defining quality standards, review methodologies and sampling approaches.
• Identify systemic issues, conduct root‑cause analysis and ensure sustainable remediation.
• Design and implement a comprehensive training, capability development and knowledge‑management programme.

Required profile

• Proven experience leading governance, risk and quality functions within a financial services environment.
• Strong understanding of AML, sanctions, TBML and fraud monitoring processes.
• Ability to translate data and analytics into actionable insights for senior management.
• Experience driving standardisation and scalability across multiple locations.

Required skills