Wealth Management Technical Support Engineer
Dicetek LLC
وصف الوظيفة
About the role
We are looking for an experienced Wealth Management Technical Support Engineer to act as a bridge between business stakeholders, product teams, vendors, and technology teams. The role focuses on delivering, supporting, enhancing, and optimizing wealth management applications, including Finacle.
Key responsibilities
- Provide L2/L3 support for Wealth Management applications and Finacle.
- Investigate and resolve production incidents within agreed SLAs.
- Coordinate with development, infrastructure, database, and vendor teams for issue resolution.
- Perform root cause analysis and recommend preventive measures.
- Monitor application health, batch jobs, interfaces, and service availability.
- Support production releases, deployments, and post‑implementation activities.
Required profile
- Bachelor’s degree in Computer Science, Information Technology or related field.
- 7+ years of experience in banking and wealth‑management technology.
- Strong understanding of wealth‑management and core‑banking operations.
- Proven experience in business analysis and production support roles.
- Experience working with third‑party vendors and multiple stakeholder groups.
- Excellent analytical, troubleshooting, communication and documentation skills.
Required skills
- Wealth Management applications
- Finacle
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Dicetek LLC