Wealth Management Technical Support Engineer

About the role

We are looking for an experienced Wealth Management Technical Support Engineer to act as a bridge between business stakeholders, product teams, vendors, and technology teams. The role focuses on delivering, supporting, enhancing, and optimizing wealth management applications, including Finacle.

Key responsibilities

• Provide L2/L3 support for Wealth Management applications and Finacle.
• Investigate and resolve production incidents within agreed SLAs.
• Coordinate with development, infrastructure, database, and vendor teams for issue resolution.
• Perform root cause analysis and recommend preventive measures.
• Monitor application health, batch jobs, interfaces, and service availability.
• Support production releases, deployments, and post‑implementation activities.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 7+ years of experience in banking and wealth‑management technology.
• Strong understanding of wealth‑management and core‑banking operations.
• Proven experience in business analysis and production support roles.
• Experience working with third‑party vendors and multiple stakeholder groups.
• Excellent analytical, troubleshooting, communication and documentation skills.

Required skills

• Wealth Management applications
• Finacle