3PL Region Manager – MENA

About the role

The 3PL Region Manager will act as the strategic bridge between iHerb and its external logistics providers across the MENA territory. This senior‑level position oversees daily operations, ensures service level compliance and drives continuous improvement in a fast‑growing e‑commerce environment.

Key responsibilities

• Own day‑to‑day performance of 3PL partners across the MENA region, ensuring SLA/KPI adherence for inbound, fulfillment, inventory accuracy and returns.
• Conduct regular performance reviews, hold partners accountable and act as the primary escalation point for operational issues.
• Monitor inventory and order processing across iHerb and 3PL systems to maintain alignment.
• Collaborate with internal teams such as Inventory Planning, Marketing, Engineering and Operations to synchronize execution with business needs.
• Lead capacity and peak planning, including labour and space planning with 3PLs for promotions and seasonal peaks.
• Perform site audits to verify safety, process compliance and inventory controls; liaise with regulatory bodies when required.
• Identify and drive continuous‑improvement initiatives across processes and systems.

Required profile

• Minimum 7 years of experience in 3PL operations management or similar logistics roles.
• Proven ability to manage multiple external logistics partners and drive performance against agreed metrics.
• Strong communication and stakeholder‑management skills.
• Experience working in a fast‑moving e‑commerce environment.

Required skills

• 3PL Operations Management
• Inventory Planning
• Google Suite