Account Handler - Affinity

About the role

The Account Handler – Affinity will manage and develop affinity insurance accounts in Dubai, delivering exceptional customer service while supporting policy administration. The role focuses on retaining customers, identifying growth opportunities, and ensuring efficient delivery of general insurance products in line with business objectives.

Key responsibilities

• Manage the day‑to‑day servicing of assigned affinity insurance accounts, ensuring a consistently high standard of customer service.
• Build and maintain strong relationships with affinity partners and customers to support retention, engagement and portfolio growth.
• Implement, monitor and control the renewal process to maximize customer retention and business performance.
• Handle customer enquiries, policy amendments, renewals and cancellations in a timely and professional manner.
• Assist customers in the event of claims and ensure claims service is delivered in line with agreed standards.
• Coordinate with underwriting, operations, claims and other internal teams to ensure efficient service delivery and issue resolution.
• Identify opportunities for new business, cross‑selling and upselling within existing affinity schemes and customer portfolios.
• Monitor portfolio performance and proactively address customer service, retention or growth challenges.
• Ensure premium collection requirements are met and resolve customer payment queries promptly.
• Maintain accurate customer and policy records and ensure compliance with regulatory and internal requirements.
• Provide management information and portfolio reporting as required.
• Contribute to the achievement of team objectives relating to customer satisfaction, retention, growth and profitability.

Required profile

• 1–2 years of experience in general insurance.
• Strong customer service and relationship‑management abilities.
• Excellent attention to detail and organizational skills.
• Good communication, problem‑solving and time‑management capabilities.

Required skills