Account Manager

About the role

Mason Circle is looking for an Account Manager who will be the main point of contact for its clients, managing their accounts and building long-term relationships. The role involves coordinating with internal teams to deliver projects on time and within scope, and requires strong communication skills and a proactive approach to client needs.

Key responsibilities

• Serve as the main point of contact for clients and maintain strong, lasting relationships
• Oversee client accounts so that projects are delivered on time, within scope and to client expectations
• Work with clients to understand their business objectives and develop strategies to achieve them
• Coordinate with internal teams such as marketing, creative and operations to run client projects smoothly
• Provide regular updates, reports and performance analysis with recommendations for improvement
• Resolve issues and concerns that arise during the client relationship
• Identify opportunities to grow accounts by adding services or products that fit client needs
• Negotiate contracts and agreements while protecting both client and company interests

Required profile

• Bachelor's degree in Business, Marketing, Communications or a related field
• 3+ years of experience in account management or client services, preferably as an Account Manager
• Strong understanding of client relationship management and project management principles
• Excellent communication and interpersonal skills, able to build trust and rapport with clients
• Ability to manage several accounts and projects at once with good organisational skills
• Proactive problem-solving approach

Required skills

• Proficiency in CRM software and other relevant tools (e.g. Salesforce, HubSpot)
• Negotiating contracts and managing budgets is a plus

What we offer

• Competitive salary and benefits package
• Career growth and professional development opportunities
• A collaborative and dynamic work environment
• The chance to work with a diverse portfolio of clients and exciting projects

To apply, candidates send their CV and cover letter by email or through the company's online application form.