Assistant Human Resources Manager - AP&CM - Hotel Franchised

About the role

The Assistant Human Resources Manager at Grand Mercure Business Bay, a 270-room hotel in Dubai's Business Bay, supports the development and implementation of HR policies, procedures and practices. The role advises management on staffing plans, compensation, benefits, training, budget and labour relations, and deputises for the Director of Talent & Culture in their absence. It also helps build a culture supporting the hotel's strategic goals, performance management and talent assessment in line with Accor's People & Culture standards and UAE labour law.

Key responsibilities

• Prepare, implement and compile data for monthly reporting, and support periodic Talent & Culture and training budgets and forecasts.
• Take part in management meetings and contribute to the department's annual business plan.
• Help formulate and implement HR policies covering administration, compensation and benefits, welfare, safety and health, communication, industrial relations, training, performance management and career development, ensuring compliance with national standards and laws.
• Oversee payroll, benefits, legal compliance and employment law, including WPS (Wage Protection System), gratuity and end-of-service settlements.
• Support manpower planning, recruitment and selection, and recommend a wage and salary system that attracts and retains staff.
• Identify training and development needs, review promotion recommendations and support succession planning for middle and senior management.
• Represent the hotel in collective bargaining and liaise with labour organisations and employee representatives.
• Oversee staff facilities, employee events, social and recreational activities, recognition programmes, staff newsletters and in-house publications.
• Act as internal consultant on grievances and disciplinary issues, and resolve them confidentially.
• Develop recruitment procedures, coordinate hiring with hiring managers, conduct recruitment and exit interviews, and maintain good relationships with recruitment agencies.
• Administer payroll, benefits and compensation, support salary benchmarking, and keep accurate records of contracts, entitlements and statutory deductions.
• Ensure compliance with UAE Federal Labour Law and MOHRE regulations, including contract registration, work permits and quota management, and manage WPS submissions and visa processing with GDRFA and PRO services.
• Ensure compliance with Dubai Municipality health and safety requirements, DTCM hotel staff classification and licensing, and DHA minimum standards for employee medical insurance.
• Support Emiratisation targets and initiatives, and champion Accor's People & Culture brand, diversity and inclusion commitments.
• Roll out Heartist culture programmes, engagement surveys and recognition initiatives, and maintain Accor Talent & Culture systems such as HRMS and performance review cycles.