Assistant Room Service Manager

About the role

Kempinski is looking for an Assistant Room Service Manager in its food and beverage outlet in Dubai. The role produces an outstanding guest experience by managing a service team, delivering courteous, professional and efficient service in line with the outlet, hotel and Kempinski standards, driving sales and maximising profit. It is a stepping-stone position with the aim of growing into the Room Service Manager role.

Key responsibilities

• Manage the Room Service Supervisor, Order Taker and Waiter / Waitress, and act as manager in duty when the Room Service Manager is absent
• Lead the outlet efficiently in costs and expenses while delivering high quality and driving top-line revenue and profit
• Plan daily routines, station divisions and checklists according to the work schedule
• Conduct outlet meetings, daily pre-shift briefings and weekly Food & Beverage meetings in the absence of the Room Service Manager
• Train staff, including outlet concept and training requests from the Room Service Manager
• Perform up-selling and offer alternatives for all items, and explain them to guests
• Operate the existing POS system and assist in producing outlet reports and analysis for monthly performance meetings
• Keep the workplace and surroundings clean and organised, and handle guest enquiries and complaints courteously
• Follow opening and closing procedures, support supplier activities, coordinate annual updates to the operations manual and carry out scheduled inventories
• Report incidents requiring disciplinary action and respond to changes in the department as directed by hotel management

Required profile

• At least one year in an F&B management role, preferably with a 5-star hotel chain
• Ability to work independently, thrive under pressure and solve problems proactively
• Excellent written and verbal communication and organisational and time management skills
• Professional, confidential and ethical approach, with ability to build relationships with staff, clients and vendors

Required skills

• Proficiency in Excel and Word
• Ability to delegate tasks and operate computer and office equipment