Assistant Room Service Manager

About the role

Kempinski is looking for an Assistant Room Service Manager in its Dubai outlet. The role produces an outstanding guest experience by managing a service team, delivering courteous, professional and efficient service in line with outlet, hotel and Kempinski standards, driving sales and maximising profit. It is a permanent full-time position in the food and beverage sector, with the expectation that the holder will grow into the position of Room Service Manager.

Key responsibilities

• Supervise the Room Service Supervisor, Order Taker and Waiter / Waitress, and act as manager in duty in the absence of the Room Service Manager
• Lead the outlet efficiently in costs and expenses while delivering high quality and driving top-line revenue and profit
• Plan daily routines, station divisions and checklists according to the work schedule; assign tasks to subordinates and check their performance
• Conduct outlet meetings, daily pre-shift briefings and weekly Food & Beverage meetings, and contribute to staff meetings, trainings and the monthly performance meeting
• Operate the POS system, assist in producing outlet reports and analysis, and coordinate annual reviews of the operations manual
• Handle guest enquiries and complaints courteously, report incidents requiring disciplinary action, and support supplier activities and scheduled inventories
• Follow opening and closing procedures and act as Food & Beverage Duty Manager when the Head of Department is absent

Required profile

• At least one year in an F&B management role, preferably with a 5-star hotel chain
• Ability to work independently, thrive under pressure and solve problems proactively
• Excellent written and verbal communication and organisational and time management skills
• Professional, confidential and ethical approach, with ability to build relationships with staff, clients and vendors

Required skills

• Proficiency in Excel and Word
• Ability to delegate tasks effectively and use computer and office equipment