Associate Director, Priority Banking (UAE National Preferred)

About the role

Standard Chartered is looking for an experienced Associate Director for its Priority Banking team in Dubai, within Wealth and Retail Banking. The role is a strategic client relations position focused on building new relationships, onboarding new clients and maintaining and servicing a portfolio through strong communication, negotiation and customer service.

Key responsibilities

• Create strategic plans for revenue generation and business development while driving the Digital Agenda
• Generate new business to meet targets for customers, volumes, revenue, product mix, active/passive ratio and liabilities
• Induce all new customers brought in by the Branches & Direct Sales team
• Create sales call plans to acquire large prospective customers through referrals
• Maintain sales MIS (calls, prospects, attrition, business done)
• Handle and reduce customer complaints while keeping a high level of customer satisfaction and retention
• Lead by example, build the right culture and values, and collaborate with risk and control partners
• Ensure KYC/AML updates, accurate documentation and detection of suspicious transactions, money laundering and forgery
• Comply fully with anti-bribery, anti-money laundering and financial crime risk procedures
• Obtain the Security & Commodity Authority (SCA) license and complete the mandatory CPD requirement after licensing

Required profile

• Experienced sales and relationship manager with a background in banking and investment products
• Good understanding of the UAE business environment, preferably with direct contacts in the local HNI community
• Ability to adapt to a multi-cultural environment
• SCA certification required

Required skills

• Strong communication and negotiation skills
• Networking and inter-departmental coordination
• In-depth knowledge of capital markets and financial planning

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, plus flexible voluntary benefits
• Annual leave, 20 weeks parental/maternity leave, 12-month sabbatical and volunteering leave
• Flexible working options and patterns
• Wellbeing support, a global employee assistance programme and continuous learning opportunities