Associate Vice President – Client Support Lead, Wholesale Banking Technology

About the role

The Wholesale Banking Technology Client Support Lead is a senior, client‑facing techno‑functional position responsible for enabling and supporting corporate customers on the bank’s wholesale banking platforms. This greenfield role will build and scale a dedicated IT client support function for corporate banking in the UAE.

Key responsibilities

• Establish and lead the Wholesale Banking IT Client Support unit from the ground up, defining operating model, team structure, SLAs and engagement processes.
• Recruit, develop and manage a small high‑performing team, setting performance expectations and driving accountability.
• Act as the primary technical point of contact for priority corporate clients, building trusted relationships with client IT and treasury teams.
• Lead client‑facing discussions on integration design, onboarding and issue resolution, including UAT and certification.
• Design and implement client connectivity models (H2H, API, file‑based, SWIFT) and validate file formats, processing flows and integration logic.
• Represent technology during escalations, critical incidents and provide guidance aligned with corporate treasury needs.

Required profile

• Senior professional with at least 15 years (180 months) of experience in banking technology and corporate treasury operations.
• Strong client engagement and relationship ownership, with cultural awareness of UAE/GCC corporates.
• Leadership capability to build and manage a high‑performing support team.
• Business literacy in corporate treasury, cash visibility, working capital and payment automation.

Required skills

• H2H integrations
• SWIFT MT
• VPN certificates
• Secure connectivity models
• Banking message formats (BAI2, ISO 20022)
• File‑based integrations
• APIs
• Cards
• SFTP
• PGP
• Middleware