AVP Client Manager – Global Network Banking (UAE Nationals Only)

About the role

The Client Manager is a client‑facing banker responsible for delivering a best‑in‑class experience, overseeing onboarding, implementation, service coordination and credit management within Citi’s Global Network Banking team.

Key responsibilities

• Maintain professional relationships with client representatives and support subsidiary, regional and parent account managers in origination activities.
• Own end‑to‑end client onboarding, from CRM request initiation to post‑implementation follow‑up, including documentation and training.
• Manage credit requests, monitor credit lines and handle escalations in coordination with internal teams.
• Serve as primary point of contact for client escalations, operational flows and feedback tracking.
• Act as the designated KYC owner for a portfolio of clients, ensuring accurate client profiles.

Required profile

• 5+ years of experience in client management or a related financial services role.
• Strong organizational, time‑management and problem‑solving abilities.
• Excellent communication and interpersonal skills with a focus on high‑quality client service.

Required skills

• KYC (Know Your Customer) processes.
• AML (Anti‑Money Laundering) regulatory requirements.