B2B Aftersales Manager - Fleet

About the role

Al-Futtaim Electric Mobility is looking for an experienced B2B Aftersales Manager to lead the strategic growth and performance of fleet aftersales in Dubai. The role covers corporate and SME fleet customers across BYD, DENZA, YANGWANG and Polestar, and reports to the Head of B2B, leading two Aftersales Key Account Managers.

Key responsibilities

• Lead all fleet aftersales activities and deliver the business plan, growth strategy and P&L performance.
• Develop service contracts, extended-warranty programmes and other aftersales solutions that improve fleet retention, revenue and profitability.
• Build relationships with corporate and SME fleet customers through visits, business reviews, tender support and issue resolution.
• Align SLAs, capacity plans, parts availability and demand forecasts with Central Aftersales and internal partners.
• Manage aftersales dashboards, car-parc data and KPIs such as service penetration, customer satisfaction and vehicle-off-road time.
• Coordinate breakdown, accident-repair, warranty-recall and technical support to minimise downtime.
• Support Fleet Sales with aftersales propositions, total-cost-of-ownership insights and business cases.
• Provide EV and PHEV training support to key accounts and keep competitor and market insights up to date.
• Engage OEM partners on fleet dashboards, telematics and aftersales solutions.
• Lead, coach and develop the Aftersales Key Account Management team and influence senior stakeholders.

Required profile

• At least 10 years of automotive aftersales experience, including supporting UAE fleet key accounts.
• Technical, engineering or business management qualification highly desirable.
• Sound understanding of the UAE fleet market and an established key account network.
• Proven team leadership, project management and stakeholder-influencing ability.

Required skills

• Strong knowledge of dealership and leasing-company aftersales operations.
• Knowledge of EV, PHEV and REEV technologies.
• Commercial acumen: business cases, profitability management and maintenance-cost forecasts.
• Proficiency in Microsoft Office.