Bellman – Luxury Resort Guest Services

About the role

The Bellman will support guests at Anantara Mina Al Arab Ras Al Khaimah Resort, ensuring a seamless and memorable experience from arrival to departure. This position involves handling luggage, coordinating transportation, and providing attentive service at the Bell desk.

Key responsibilities

• Anticipate guest needs, respond to inquiries, and manage Bell desk operations.
• Maintain a clean and tidy lobby area at all times.
• Greet guests warmly, assist with luggage, and offer luggage storage services.
• Coordinate delivery of messages, parcels, and special items to guest rooms.
• Arrange transportation, including taxis, private vehicles, and limousines, ensuring smooth execution.
• Support other hotel areas as needed and complete shift duties according to the checklist.

Required profile

• Previous experience in a 5‑star hospitality environment.
• Excellent communication and interpersonal skills, with good English (additional languages a plus).
• Physically fit, able to lift and carry heavy luggage safely.
• Professional appearance, friendly and courteous demeanor.
• Flexibility to work shifts, weekends, and holidays.
• Strong customer‑service orientation and ability to work well in a team.