Booking & Event Center Executive

About the role

The Booking & Event Center Executive supports the Sales & Marketing team at Four Points by Sheraton on Sheikh Zayed Road, handling guest reservations, inquiries and loyalty program activities while ensuring a high level of service.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Enter Marriott Rewards information into the reservation system and process points redemptions.
• Use sales techniques to maximize revenue and promote up‑selling while maintaining guest loyalty.
• Provide complimentary gifts such as reward points, tickets or certificates to valued guests.
• Answer, record and resolve guest calls, requests, questions or concerns.
• Perform general office duties for Sales & Marketing, including filing, emailing, typing and faxing.
• Assist management in training and motivating employees and serve as a role model.
• Maintain professional appearance, confidentiality and adherence to company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in hospitality or customer service.
• No supervisory experience required.
• Ability to lift and move objects up to 10 lb without assistance.