Branch Supervisor

About the role

We are seeking an energetic and responsible Branch Supervisor to oversee the daily operations of our Kids Amusement Play Area.

Key responsibilities

• Supervise daily branch operations and ensure smooth workflow.
• Manage and support play area staff.
• Ensure a safe, clean, and welcoming environment for children and families.
• Handle customer inquiries and resolve complaints professionally.
• Monitor attendance, scheduling, and staff performance.
• Support sales initiatives and achieve branch targets.
• Maintain operational reports and compliance with company standards.

Required profile

• Minimum 2-3 years of supervisory experience, preferably in entertainment, retail, hospitality, or family recreation centers.
• Strong leadership and customer service skills.
• Excellent communication and problem‑solving abilities.
• Ability to manage teams and work flexible hours, including weekends and holidays.
• Proficient with Microsoft Office applications.
• Can work in shifts.
• Prior experience in well‑established retail companies such as H&M or Zara is preferred.
• Fluency in English and Arabic preferred; additional languages are an advantage.

What we offer

• Health Insurance
• Visa support
• Paid Annual Leaves
• Maternity and Paternity Leaves