Business Analyst – Mobile Banking (Dubai)

About the role

We are seeking an experienced Business Analyst to join a leading banking client in Dubai. The role focuses on mobile and digital banking initiatives, driving the design and delivery of new features that enhance the customer experience.

Key responsibilities

• Gather and document functional and business requirements (BRD, FRD, user stories).
• Map end‑to‑end digital customer journeys for mobile banking services.
• Define and support mobile banking features such as onboarding, payments, and SME services.
• Collaborate with business stakeholders, technology teams, UX designers, and external vendors.
• Assist with implementation, delivery, UAT, and release of the new mobile banking application.
• Ensure all solutions comply with UAE banking regulations.

Required profile

• 7–10 years of Business Analyst experience in retail or SME banking.
• Strong exposure to mobile and digital banking platforms.
• Solid knowledge of payments, onboarding, account opening, CASA, and SME product services.
• Hands‑on experience with Agile methodologies.
• Excellent stakeholder communication skills.

Required skills

• JIRA
• Confluence
• Agile methodology