Business Development Officer – Personal Loan Sales

About the role

The Business Development Officer will drive personal loan sales within the Retail Banking Group, focusing on achieving monthly KPIs and delivering high‑quality customer service. This role combines telesales activity with portfolio management to generate revenue and expand the bank's personal loan portfolio.

Key responsibilities

• Achieve assigned monthly KPIs and sales targets.
• Direct telesales activities to meet sales objectives.
• Maintain service standards and monitor performance metrics.
• Evaluate and measure productivity and efficiency of sales systems and product campaigns.
• Manage relationships of the assigned portfolio through outbound channels.
• Drive personal loan sales and fulfillment across target segments.
• Ensure end‑to‑end customer service and quality growth in earnings.

Required profile

• Experience in telesales and personal loan sales within a retail banking environment.
• Proven ability to meet or exceed sales KPIs.
• Strong relationship‑management skills for outbound portfolio handling.
• Understanding of risk‑based product propositions and target‑segment penetration.

Required skills

What we offer

• Opportunity to work in a dynamic retail banking group.
• Performance‑driven environment with clear targets.
• Potential for career growth in sales and banking.