Business Support Officer - Community Banking

About the role

ADIB Group is looking for a Business Support Officer in Abu Dhabi. The role safeguards the risk and control environment of Community Banking, supporting coverage and service teams in complying with internal procedures and policies. It covers BORM activities, MIS, SOP reviews, BCP/BIA, user access review, compliance FCRA, consumer protection and ad-hoc tasks.

Key responsibilities

• Act as the main contact between Community Banking and RBCU, ORM and Compliance, and implement Group ORM policies and procedures.
• Support coverage and service teams in controlling client transactions, including control testing, RCSA assessment cycles and KRI scoring on the ORM system (GRC).
• Handle complaints and resolve them within agreed timelines; review irregular transactions and raise suspicious transaction reports (STR) to Compliance.
• Oversee client fund inflow/outflow reporting and irregular flows, and act as anti-fraud officer analysing irregular cases.
• Review user access with ICD, report discrepancies and incorporate changes; assist with ODD MIS and other department MIS (revenue, liability, RM performance, call reporting).
• Represent the department in audits (CMAT, internal, external, Sharia) and assist in SOP reviews and updates.
• Oversee business continuity planning, testing and call trees, and handle the annual Financial Crime Risk Assessment (FCRA) IRQ and GCQ tasks.
• Adhere to consumer protection regulations and complete ad-hoc tasks on time.

Required profile

• Bachelor's degree.
• 4-6 years of experience in governance, quality and operational risk control environments.
• UAE-based experience is a must.
• Strong understanding of corporate business needs and risk and control thinking.
• Independent, discreet and trustworthy, with strong writing skills and integrity.

Required skills

• Strong Microsoft Office skills.
• Adequacy with financial terms and qualitative and quantitative performance tools.
• Ability to work in cross-functional teams and meet agreed timelines.