Client Support Specialist

About the role

The Client Support Specialist is a part‑time, hybrid position based in Abu Dhabi, with the flexibility to work from home for some tasks. The role involves responding to stakeholder inquiries, providing clear information about the organization’s mission and resources, and supporting overall client satisfaction.

Key responsibilities

• Manage email and phone communications with stakeholders, practitioners, and supporters.
• Assist website visitors in locating relevant content and document frequent questions.
• Escalate complex issues to appropriate internal contacts.
• Maintain client records, monitor satisfaction levels, and prepare brief reports.
• Collaborate with team members on outreach initiatives and ensure interactions reflect organizational values.

Required profile

• Strong interpersonal and communication skills, both written and verbal.
• Ability to handle sensitive topics respectfully and engage constructively with diverse stakeholders.
• Analytical mindset to interpret feedback and identify patterns.
• Experience in client‑facing or community support roles, preferably in education, healthcare, or non‑profit advocacy.
• Fluency in English; Dutch or Arabic is a plus.

Required skills

• Email communication tools
• CRM systems
• Office software (e.g., word processing, spreadsheets)