Colleagues Services Supervisor (Housing)

About the role

Mandarin Oriental Jumeira, Dubai, is looking for a Colleagues Services Supervisor to join its People and Culture team. The role covers accommodation management for hotel-staffed Colleagues, including tracking, documentation, coordination with service providers and support of the Colleague Services Manager.

Key responsibilities

• Manage the Accommodation tracker and daily updates (incoming Colleagues, leavers, transfers, title changes, live-ins/live-outs).
• Coordinate weekly with the service supplier so trackers are accurate for invoicing.
• Review monthly man-days and confirm them with the Colleague Services Manager.
• Handle accommodation Statement Forms and complaints, create online tasks and monitor their completion.
• Prepare rooms according to arrival schedules, conduct room checks on departures and document all completed tasks.
• Coordinate with Engineering on accommodation operational issues and file personnel files for Colleagues staying in hotel accommodation.
• Keep Colleague Services files up to date and perform other administrative duties.
• Help prepare and revise policies, SOPs, forms and processes, and draft letters, emails and reports.
• Support meetings, briefings and events, take and distribute minutes, and handle filing.
• Keep stationery stock, update trackers and reports, and assist the Colleague Services Manager with back-of-house areas such as the cafeteria and accommodation.
• Report health and safety hazards, update notice boards, and give accommodation inductions to new Colleagues.
• Support People & Culture engagement activities.

Required profile

• At least one year of supervisory experience in a colleague services (accommodation) role.
• Previous experience in the engineering field.
• High school diploma in Engineering or equivalent.
• Good health, as manual lifting may be required occasionally.

Required skills

• Strong verbal and written English.
• Proficiency in MS Word, Excel and PowerPoint.
• Administration and organisation skills, able to handle many tasks at once.

What we offer

• A competitive salary and benefits package.
• Learning and development programmes tailored to each career stage.
• The MOstay programme: complimentary nights and discounted rates for you and your family.
• Health benefits and wellness programmes.